Prepared November 10, 2026 • Effective when published
This is the general policy for purchases through Dear Mixed Girl®. The hardcover preorder retains its own separate, more specific terms. Future items may have brief additional terms clearly disclosed before payment.
1. Scope and applicable product terms
This Store Refunds & Returns Policy applies to purchases made directly through dearmixedgirl.com. Purchases made through third-party retailers are governed by the seller’s applicable terms. The product listing and any linked product-specific policy may provide additional rights or requirements. Where those provisions differ, the applicable product-specific policy controls for that purchase, except where law requires otherwise.
The separate Hardcover Preorder Terms and Refund Policy applies to Dear Mixed Girl® hardcover preorders, including publication and shipment estimates, cancellation requests, delayed orders, and book-specific remedies. Please review it before buying the hardcover.
2. How to request help or a refund
Email drkayla@dearmixedgirl.com and include your WooCommerce order number, the product purchased, a brief description of the issue, and the resolution you are requesting. If an item was delivered damaged or incorrect, photos of the item and packaging may help us review the issue. Please do not send payment-card numbers by email.
We will review the request under the terms disclosed for the product and applicable consumer law. Submitting a request does not by itself cancel an order or guarantee a discretionary refund.
3. Hardcover preorders
For the Dear Mixed Girl® hardcover preorder, read the separate Hardcover Preorder Terms and Refund Policy for cancellation before shipment, notifications about delays, choices if the disclosed shipment date cannot be met, and remedies for a damaged, incorrect, or missing book.
If a hardcover shipment is delayed, the notice, consent, cancellation, and full-refund procedures described in that specific policy apply. The storewide policy does not narrow those rights.
4. Other physical merchandise and returns
Where a future physical product offers a voluntary change-of-mind return period, its listing or a clearly linked product-specific notice will disclose the eligible period, required item condition, and responsibility for return shipping before purchase. Unless such a voluntary return option is disclosed, a change-of-mind return is reviewed individually rather than automatically approved.
For items that arrive damaged, materially different from the order, or incorrect, contact us with the order number so we can investigate a correction, replacement, or refund as appropriate. Your rights under applicable law remain in effect regardless of any discretionary return program.
5. Returns and shipping instructions
Please contact us and obtain return instructions before sending an item back. Do not ship returns to Amazon KDP or to an address appearing on a shipping label without confirming instructions with Dear Mixed Girl®.
If a return is authorized, we will provide the applicable return destination and any packaging or documentation requirements. Return-shipping responsibilities and any original-shipping refund depend on the reason for return, applicable product terms, and law. We do not require a return shipment where law requires a different remedy.
6. Future digital downloads
Digital products cannot be physically returned. Their product pages will disclose the file format, permitted use, delivery method, and any additional refund conditions before payment.
If a purchased download is inaccessible, corrupt, incomplete, or not the described file, contact us for assistance. We may offer a working replacement or another appropriate remedy; if we cannot provide the purchased digital item as represented, we will assess the appropriate refund under the transaction terms and applicable law. A change of mind after digital access is delivered does not automatically create a refund entitlement unless the relevant listing offers one or the law requires it.
We do not retroactively apply undisclosed “all sales final” restrictions.
7. Unavailable items, errors, and duplicate charges
If an order is canceled because the purchased item cannot be provided, we will refund the amount required by the applicable policy and law. We will investigate confirmed duplicate charges or materially incorrect charges and correct them, including any required sales-tax adjustment.
If your financial institution or payment provider shows a pending authorization rather than a captured payment, the timing of its release may be controlled by that provider.
8. How refunds are issued
Approved refunds are ordinarily returned to the original payment method. We do not substitute store credits or gift cards for refunds owed under the hardcover preorder policy. A card issuer, bank, or installment provider may take additional time to display an approved refund or update an installment obligation.
Any applicable sales-tax refund is handled as required by law. We do not promise an exact bank-posting date that is controlled by another provider.
9. Installment purchases, when available
If a future eligible product is purchased through a buy-now-pay-later provider, the applicable provider’s transaction terms govern repayment plans and how refunds are reflected in the purchaser’s account. Contact us with the store order number for a store-side issue and contact the provider for questions about its repayment schedule or account.
An installment payment method is not automatically available for every product and is not promised for the hardcover preorder.
10. Consumer rights and support
Nothing in this policy removes a right or remedy that cannot legally be waived. Contact drkayla@dearmixedgirl.com for any order-support question. Keep your order confirmation and correspondence for reference.
If this policy is updated, the conditions disclosed when a customer placed an order remain applicable to that order except where a legally required change applies.